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Password Self-Service and Account Unlock

Employees and non-employed (credentialed) providers have the ability to reset their network passwords or unlock their accounts without calling our IT Operations Center.

Please reference the following instructions for registration and use of this tool.

Password Self-Service Registration

Reset Password or Unlock Account

NOTE: To register for Password Self-Service and access the instructions off site, you will need to authenticate with your network username and password. You will also be required to verify your identity using the Microsoft Authenticator app on your smartphone (a process called multifactor authentication or MFA). Setup instructions below.

The multifactor authentication initial setup must be performed from your work location. Step-by-step instructions are found in the Multifactor Authentication (MFA) Setup Instructions PDF.