Awards and Achievements
Congratulations to MHS 2Q 2015 PRC Patient Satisfaction Top PerformersPublished: July 6, 2015
16 Units Among Nation's Top 10% for Overall Quality of Care
Every member of the Methodist Health System family has a vital role to play in our success, especially in our achievement of the Excellent patient satisfaction survey scores that shape consumer choice and the payment we receive.
Why are excellent patient survey scores so important?
- OUR PATIENTS & REPUTATION: Surveys are one of the ways patients tell us whether we are consistently providing patient-centered care and delivering on the brand promise that is The Meaning of Care.
- OUR FINANCIAL FUTURE: In the shift from volume-based to value-based health care, Excellent scores are required for us to earn full payment for the care we provide.
2Q 2015 PRC Top Performers:
By Achievement of 90th Percentile Rankings
The following list represents the Professional Research Consultants (PRC) Patient Satisfaction Top Performing units for the combined pool of MHS hospital outpatient units plus NICU, Observation and Rehab.
Patients may consider any and all experiences, impressions or interactions with us in shaping their rating of "Overall Quality of Care" as Poor, Fair, Good, Very Good or Excellent
The units' success in achieving Excellent patient satisfaction scores for “Overall Quality of Care” put them in the 90th percentile -- the top 10% in the nation -- of the 2,000+ hospitals surveyed by PRC. The units attained the Excellent scores required for Methodist to receive full payment for the care provided in 2Q 2015.
A score of 100 means the unit was in the 90th percentile (top 10%) throughout April 1 - June 30, 2015.
|1.||WH Perinatology Clinic||100|
|2.||WH Outpatient Surgery||99.8|
|3.||MH Outpatient Oncology - Infusion Center (tie)||99.5|
|3.||MH Outpatient Cardiology - Cardiac Rehab (tie)||99.5|
|4.||MH Home Infusion||99.1|
|5.||MH Outpatient Radiology - Mammography (tie)||99.0|
|5.||MH Home Health (tie)||99.0|
|6.||MH Outpatient Breast Health Center||96.6|
|7.||WH Emergency Department||95.8|
|8.||MH Outpatient GI/Endoscopy||95.6|
|9.||MH Outpatient Radiation Oncology||95.4|
|10.||HW Outpatient Surgery||93.3|
|11.||MH Outpatient Radiology - CT||93.2|
|12.||MH Outpatient Lab||91.9|
|13.||MH Inpatient Acute Rehab||91.1|
|14.||MH Outpatient Radiology - Diagnostic||90.9|
HW = Methodist HealthWest
MH = Methodist Hospital
WH = Methodist Women’s Hospital
More on MHS Patient Satisfaction: 2Q 2015 HCAHPS Scores
To read more about Values-Based Purchasing and see the list of top-performing MHS inpatient units that beat the HCAHPS benchmark for "Overall Rating of Hospital" for 2Q 2015, click here.