Awards and Achievements

Congratulations to MHS 2Q 2015 PRC Patient Satisfaction Top Performers

Published: July 6, 2015
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16 Units Among Nation's Top 10% for Overall Quality of Care

Every member of the Methodist Health System family has a vital role to play in our success, especially in our achievement of the Excellent patient satisfaction survey scores that shape consumer choice and the payment we receive. 

Why are excellent patient survey scores so important?

  • OUR PATIENTS & REPUTATION: Surveys are one of the ways patients tell us whether we are consistently providing patient-centered care and delivering on the brand promise that is The Meaning of Care.
  • OUR FINANCIAL FUTURE: In the shift from volume-based to value-based health care, Excellent scores are required for us to earn full payment for the care we provide.  

2Q 2015 PRC Top Performers:

By Achievement of 90th Percentile Rankings

The following list represents the Professional Research Consultants (PRC) Patient Satisfaction Top Performing units for the combined pool of MHS hospital outpatient units plus NICU, Observation and Rehab. 

Patients may consider any and all experiences, impressions or interactions with us in shaping their rating of "Overall Quality of Care" as Poor, Fair, Good, Very Good or Excellent

The units' success in achieving Excellent patient satisfaction scores for “Overall Quality of Care” put them in the 90th percentile -- the top 10% in the nation -- of the 2,000+ hospitals surveyed by PRC. The units attained the Excellent scores required for Methodist to receive full payment for the care provided in 2Q 2015.

A score of 100 means the unit was in the 90th percentile (top 10%) throughout April 1 - June 30, 2015.

 1. WH Perinatology Clinic 100
 2. WH Outpatient Surgery      99.8
 3. MH Outpatient Oncology - Infusion Center (tie)  99.5
 3. MH Outpatient Cardiology - Cardiac Rehab (tie)  99.5
 4. MH Home Infusion  99.1
 5. MH Outpatient Radiology - Mammography (tie)  99.0
 5. MH Home Health (tie)      99.0
 6. MH Outpatient Breast Health Center    96.6
 7. WH Emergency Department     95.8
 8. MH Outpatient GI/Endoscopy     95.6
 9. MH Outpatient Radiation Oncology      95.4
10. HW Outpatient Surgery      93.3
11. MH Outpatient Radiology - CT       93.2
12. MH Outpatient Lab      91.9
13. MH Inpatient Acute Rehab  91.1
14. MH Outpatient Radiology - Diagnostic  90.9

 HW = Methodist HealthWest

MH = Methodist Hospital

WH = Methodist Women’s Hospital

More on MHS Patient Satisfaction: 2Q 2015 HCAHPS Scores 

To read more about Values-Based Purchasing and see the list of  top-performing MHS inpatient units that beat the HCAHPS benchmark for "Overall Rating of Hospital" for 2Q 2015, click here.