Awards and Achievements

Congratulations to MHS 1Q 2015 PRC Patient Satisfaction Top Performers

Published: April 7, 2015
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14 Units Among Nation's Top 10% for Overall Quality of Care

Every member of the Methodist Health System family has a vital role to play in our success, especially in our achievement of the Excellent patient satisfaction survey scores that shape consumer choice and the payment we receive.

Why are excellent patient survey scores so important?

  • OUR PATIENTS & REPUTATION: Surveys are one of the ways patients tell us whether we are consistently providing patient-centered care and delivering on the brand promise that is The Meaning of Care.
  • OUR FINANCIAL FUTURE: In the shift from volume-based to value-based health care, Excellent scores are required for us to earn full payment for the care we provide.  

1Q 2015 PRC Top Performers:

By Achievement of 90th Percentile Rankings

The following list represents the Professional Research Consultants (PRC) Patient Satisfaction Top Performing units for the combined pool of MHS hospital outpatient units plus NICU, Observation and Rehab.

Patients may consider any and all experiences, impressions or interactions with us in shaping their rating of "Overall Quality of Care" as Poor, Fair, Good, Very Good or Excellent.

The units' success in achieving Excellent patient satisfaction scores for “Overall Quality of Care” put them in the 90th percentile -- the top 10% in the nation -- of the 2,000+ hospitals surveyed by PRC. The units attained the Excellent scores required for Methodist to receive full payment for the care provided in 1Q 2015.

A score of 100 means the unit was in the 90th percentile (top 10%) throughout January 1 - March 31, 2015.

 1. MH Outpatient GI/Endoscopy 100
 2. WH Perinatology Clinic   99.8
 3. WH Outpatient Surgery  99.7
 4. MH Outpatient Radiology - Mammography (tie)  99.5
 4. MH Outpatient Radiology - Diagnostic (tie)  99.5
 5. MH Outpatient Lab (tie)  99.4
 5. MH Outpatient Lung Clinic (tie)    99.4
 6. MH Outpatient Oncology - Infusion Center  99.3
 7. MH Outpatient Radiology - CT  99.1
 8. WH Emergency Department     98.8
 9. MH Outpatient Cardiology - Cardiac Rehab     97.4
10. MH Outpatient Radiology - Nuclear Medicine  95.1
11. HW Outpatient Surgery  92.1
12. HW Outpatient Radiology - MRI  91.5

 HW = Methodist HealthWest

MH = Methodist Hospital

WH = Methodist Women’s Hospital

More on MHS Patient Satisfaction: 1Q 2015 HCAHPS Scores 

To read more about Values-Based Purchasing and see the list of  top-performing MHS inpatient units that beat the HCAHPS benchmark for "Overall Rating of Hospital" for 1Q 2015, click here.