Awards and Achievements

Congratulations to MHS 1Q 2015 HCAHPS Patient Experience Top Inpatient Units

Published: April 7, 2015
Image for post: Congratulations to MHS 1Q 2015 HCAHPS Patient Experience Top Inpatient Units

3 Units Beat the 1Q 2015 VBP Benchmark for "Overall Rating of Hospital": MH 9th Floor Cardiac, WH 4th Floor GYN & WH 5th Floor Mother/Baby  

Every member of the Methodist Health System family has a vital role to play in our success, especially in achievement of Excellent HCAHPS "patient experience of care" survey scores that shape consumer choice and help us earn full payment for the care we provide through the government's Hospital Value-Based Purchasing (VBP) Program.

Why are excellent patient survey scores so important?

  • OUR PATIENTS & REPUTATION: Surveys are one of the ways patients tell us whether we are consistently providing patient-centered care and delivering on the brand promise that is The Meaning of Care.
  • OUR FINANCIAL FUTURE: Survey scores below the Excellent benchmark keep us from earning full payment for the care we provide. 

Understanding Value-Based Purchasing

In 2012, the Centers for Medicare and Medicaid Services (CMS) began rewarding hospitals' high-quality care through the Hospital Value-Based Purchasing Program. VBP rewards hospitals for their inpatient acute care services based on quality of care, not number of services -- a shift from volume-based to value-based reimbursement.

Points are awarded for achievement and improvement on specific measures: certain clinical processes of care, patient experience of care survey results, and clinical outcomes such as readmission and mortality rates.

"Overall Rating of Hospital"

The patient experience of care measure featured here is the one every employee has the power to impact: "Overall Rating of Hospital." Patients may consider any and all experiences, impressions or interactions with us in shaping this rating.

For full VBP payment, we must achieve Excellent scores at the national benchmark established by CMS on a 100-point scale. For this measure in 1Q 2015, that means a score above 87.40. Hospitals nationwide are working harder than ever to raise their scores, attain benchmarks in all areas and earn full payment. We can expect benchmarks to continue to rise, and we will need to continue stepping up our game to beat the benchmark. Last year, the benchmark to beat was 83.97.

3 MHS HCAHPS Top Performers Beat the Benchmark   

Congratulations go to the top-performing MHS inpatient units that met or exceeded the current VPB benchmark of 87.40 for the measure entitled "Overall Rating of Hospital" for January 1 - March 31, 2015.


Inpatient HCAHPS

1Q 2015

WH 4th Floor GYN   90.00
MH 9th Floor Cardiac   89.47
WH 5th Floor Mother/Baby   87.50
Current National VBP Benchmark  87.40

More on Patient Satisfaction: 1Q 2015 PRC Scores 

For the 1Q 2015 PRC Top Performers among MHS hospital outpatient units -- plus NICU, Observation and Rehab -- click here.