Awards and Achievements

Congratulations to MHS 2014 PRC Patient Satisfaction Top Performers

Published: Jan. 27, 2015
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11 Units Among Nation's Top 10% for Overall Quality of Care

Every member of the Methodist Health System family has a vital role to play in our success, especially in our achievement of the Excellent patient satisfaction survey scores that shape consumer choice and the payment we receive.

Why are excellent patient survey scores so important?

  • OUR PATIENTS & REPUTATION: Surveys are one of the ways patients tell us whether we are consistently providing patient-centered care and delivering on the brand promise that is The Meaning of Care.
  • OUR FINANCIAL FUTURE: In the shift from volume-based to value-based health care, Excellent scores are required for us to earn full payment for the care we provide.  

2014 PRC Top Performers: By Achievement of 90th Percentile Rankings

The following list represents the Professional Research Consultants (PRC) Patient Satisfaction Top Performing units for the combined pool of MHS hospital outpatient units plus NICU, Observation and Rehab.

Patients may consider any and all experiences, impressions or interactions with us in shaping their rating of "Overall Quality of Care" as Poor, Fair, Good, Very Good or Excellent.

The units' success in achieving Excellent patient satisfaction scores for “Overall Quality of Care” put them in the 90th percentile -- the top 10% in the nation -- of the 2,000+ hospitals surveyed by PRC. The units attained the Excellent scores required for Methodist to receive full payment for the care provided in 2014.

A score of 100 means the unit was in the 90th percentile (top 10%) throughout January - December 2014.

 1. MH Home Health - Home Infusion 100
 2. MH Outpatient Cardiology - Cardiac Rehab   99.2
 3. WH Outpatient Surgery  98.9
 4. WH Perinatology Clinic  98.3
 5. MH Home Health  96.1
 6. MH Outpatient Radiology - Mammography  94.1
 7. WH Emergency Department  93.3
 8. MH Outpatient Breast Health Center  92.3
 9. WH Outpatient Radiology (tie)  92.1
 9. MH Observation/Short Stay (tie)  92.1
10. MH Inpatient Acute Rehab  91.9

More on MHS Patient Satisfaction: 2014 HCAHPS Scores 

For the past two years, quarterly top 10 lists from PRC of our "Top Performers" and "Most Improved" units have been posted to Employee Connections. Effective July 2014, MHS shifted its patient survey focus for nearly all inpatient hospital units. Now MHS hospital inpatient units -- except NICU, Observation and Rehab -- exclusively use the HCAHPS (Hospital Consumer Assessment of Healthcare Providers & Systems) patient experience survey required by the Centers for Medicare and Medicaid Services (CMS) as part of the Value-Based Purchasing (VBP) Program.

To read more about Values-Based Purchasing and see the list of  top-performing MHS inpatient units that beat the HCAHPS benchmark for "Overall Rating of Hospital" for 4Q 2014 and 2014 overall, click here.